Shipping & Returns
Shipping Policy
At FGP Store, our goal is to deliver your order quickly and safely.
Processing: Orders are prepared within 1 to 5 business days after payment confirmation.
Delivery time: On average, 3 to 9 business days, which may vary depending on location and carrier.
Tracking: You will receive a tracking code by email as soon as your order is shipped.
Address: Please verify that the address provided is correct. FGP Store is not responsible for delays caused by incorrect information.
Delays: In case of delays or unforeseen circumstances, our team will be available to help.
If you have any questions about your order, please contact our customer service. Thank you for choosing FGP Store!
Return & Exchange Policy
Return Policy – FGP Store
At FGP Store, our priority is ensuring customer satisfaction. If you are not satisfied with your purchase, we offer a simple and transparent return policy.
1. Return Period
You may request a return within 7 (seven) calendar days of receiving your order, as stipulated in the Consumer Protection Code for purchases made online.
2. Conditions for Return
For a return to be accepted, the product must:
Be free from signs of use or damage caused by the customer;
Be returned in its original packaging, whenever possible;
Include all accessories, manuals, and items sent with the product;
Be accompanied by proof of purchase.
3. Defective Products
If the product has a manufacturing defect, please contact our customer service team as soon as possible, providing:
Order number;
Description of the defect;
Photos or videos demonstrating the problem.
After analysis, we will guide you through the next steps for replacement, repair, or refund.
4. Refund
After receiving and approving the return, the refund will be processed using the same payment method as the purchase.
The time frame for completing the refund may vary depending on the card issuer, financial institution, or payment method used.
5. Products not eligible for return
Returns will not be accepted for products that are:
Damaged by misuse;
Altered or modified by the customer;
Without packaging or essential accessories, when applicable.